Academi Wales

Llywodraeth Cymru
Welsh Government

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Continuous Improvement: Practitioner


This is an ICIPS recognised 6 day advanced continuous improvement (CI) programme. We look in-depth at CI approaches, tools and techniques. We equip you with the skills to deliver an improvement project in your workplace.

The project must be agreed and championed by an Executive or Senior Manager.

Benefits to you

You will:

  • Be able to apply some skills that will help complete an improvement project in your workplace
  • Be able to apply the DMAIC approach to problem solving
  • Begin recognising the processes we work within in the Welsh public service and how we can improve them – collectively improving the services provided across Wales
  • Have increased confidence in using CI tools and techniques
  • Have the opportunity to demonstrate ability to make service improvements
  • See demonstrable improvement for your organisation

The programme consists of:

  • Half-day introduction workshop
  • 3 day workshop
  • 2 day workshop

Leadership behaviours

This learning programme will help you to develop your leadership behaviours in the following areas:

Drive and resilience

Focusing on citizens and quality

Championing innovation and change

Strategic orientation

Target audience

  • Those being asked to lead the delivery of sustainable improvement.
  • Those interested and motivated by delivering improvement.

Open to all public and third sector staff working in these roles in Wales.

How to apply

This course is delivered on demand and will be arranged based on training needs.

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Please note that all courses are free, unless otherwise stated.