Overview

Do you want to improve your services? Have you heard about continuous improvement, Lean, Six Sigma or Systems Thinking but you’re not sure what’s involved? Would you like to find out more? Then this workshop is for you.

This workshop is focused on Continuous Improvement (CI) and will give you an opportunity to become familiar with the basics of CI. You will understand what CI is, why we need to improve and what we are trying to improve. Along with introducing some useful methodologies and tools, you will learn to apply a structured approach to problem solving. We will also provide an introduction to managing change and sustainability.

During this interactive session, we demonstrate improvement in action and the importance of data in the CI journey.

Benefits

You will understand:

• The background and thinking behind continuous improvement
• Structured problem solving
• The advantages and disadvantages of the following tools and methodologies
• Lean and Waste
• Six Sigma and DMAIC
• Systems Thinking
• The stages of change and managing change
• How to make change sustainable in the long-term

Leadership behaviours

This learning programme will help you to develop your leadership behaviours in the following areas:

Target audience

Open to all public sector organisations and registered charities in Wales. We require 16 to 20 delegates to enable your staff to learn most effectively:

• Early career leaders - for those in the early stages of their leadership career, or new to the topic, or new to the public service (typically with 0 to 5 years’ leadership experience)

Cost

There is no cost for this workshop.

How to apply