Academi Wales

Llywodraeth Cymru
Welsh Government

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Master class: The 4 must-have conversations every manager needs to have


We remember great managers long after we stop working for them. How do great managers engage their people? They do it through great conversations and by having the 4 must-have conversations they improve performance.

For each conversation, we will explore why is it important, how to have the conversation effectively (with lots of practice and role playing) and when it is the best time to have them. This is a practical master class designed to help immediately improve our leadership skills and the impact of our line management.

Learning outcomes

  • Understand what defines a great manager and how can you apply this insight to your own management practice.
  • How to have the four must-have conversations (Expectations, Feedback, Good Stuff and Career)
  • Learn why the four must-have conversations are so critical to improving performance.

Jenny Williams

A highly experienced coach and behavioural expert specialising in the marketing, creative and media industries. She spent 17 years working client side rising to the position of Global Campaign Director at Nokia before retraining.

Jenny is a qualified ICF accredited Coach, NLP Master Practitioner and Enneagram Personality Practitioner. Working with companies as diverse as L’Oreal, Healthwatch, Cambridge University and a number of local councils.

Who should attend?

This master class is directed at line managers across Welsh Public Services.


There are no costs involved but spaces are limited.

How to apply

Search our events calendar (please log in to apply for events)

More information

To find more details, please see our detailed information