Academi Wales

Llywodraeth Cymru
Welsh Government

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Supporting Continuous Improvement


This 2 day programme is an introduction to continuous improvement (CI) and how to use a team-based approach to problem solving.

The course follows the basic principles of CI and we introduce a structured approach to improving services. We cover:

  • Defining problems
  • Understanding the problem and process
  • Identifying the causes
  • Implementing improvement
  • Creating, testing and implementing improvement
  • Maintaining the improvement

Benefits to you

You will be able to:

  • Take part more effectively in CI work happening in your workplace
  • Apply a structured team-based approach to problem solving
  • Begin recognising the processes we work within in the Welsh public service and how we can improve them – collectively improving the services provided across Wales

Leadership behaviours

This learning programme will help you to develop your leadership behaviours in the following areas:

Drive and resilience

Focusing on citizens and quality

Championing innovation and change

Target audience

  • Those who want a good introduction to continuous improvement (CI) skills.
  • Those taking part in, or supporting, the delivery of CI projects in their organisation.

Open to all public and third sector staff working in these roles in Wales.


Please note that all courses are free, unless otherwise stated.

How to apply

Search our events calendar (please log in to apply for events)

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